Enjoy browsing and please don't hesitate to contact me - I'd love to hear from you!
To learn more about me and my work, please visit www.lilianabead.com
Meet me at my showroom downtown Natick, Massachusetts, either during my OPEN hours or by appointment. We'll have tea :-)
Payment: I accept payment via Pay-Pal, checks and money orders. I will send your work once the payment is realized. There is a $25 fee for a bounced check.
Shipping: Everything in my shop is designed and handmade by me. A large number of pieces you see I make to order. Unless specified in the description, I will e-mail you to let you know when I intend to have your order complete.
Most pieces will ship out within 7 business days unless otherwise noted. I will e-mail to let you know exactly when I intend to have your order shipped.
I ship via USPS First Class. Do let me know if you'd like to upgrade it to USPS Priority and/or purchase insurance. There will be additional costs.
Refunds & Exchanges: All items are wrapped individually and shipped in padded envelopes or small boxes marked as fragile.
If for any reason the item arrives damaged, please contact me within two days of receipt. We will agree on a replacement, store credit or refund.
The item(s) you received must be returned within 5 days of purchase and be in as good a condition as when it was sold.
In case of refund (minus shipping costs), the buyer will be charged $5 to cover paypal fees etc.
Store credit is preferred.
If a replacement item was requested, the buyer will pay for the shipping costs. Refunds do not include shipping costs.
Additional Info: Please note that the photos show a representation of what you will receive unless you're purchasing one-of-a-kind, ready to ship items.
Since each item is handcrafted, please do expect there to be minor differences from the photos shown. Thank you for understanding and appreciating the unique handmade nature of each and every piece.